While most Maximum Security customers systems are programmed to send a test signal to our office every 24 hours, each customer should test the system more thoroughly by doing the following:

1. Contact our Central Station at (305) 238-0800 and place your account on test.
2. Enter your code/pin number into the keypad to arm your system.
3. Next, deliberately activate the alarm by opening a protected door or window.
4. Verify you can hear the siren or bell. Disarm and silence the alarm after 10 seconds.
5. Finally, call our Central Station and verify they received an alarm signal and request your account be taken off test.
6. If no signal was received at the Central station, ask that a service technician call you immediately to arrange a visit to inspect the system.

Yes, during our normal business hours, we would be happy to help you change the user codes in your system. Contact our customer care department Monday through Friday between 8:00am and 4:00pm. You may also do this yourself through your alarm keypad using a manual for your particular system. This will involve locating your system user manual and following the instructions. Or we may do this for you remotely, by connecting to your system via your Starlink Radio Service®. *Nominal fee for remote programming.

Changes to your emergency call list may be changed in several ways:

Call us at (305) 253-5162
Fax us at (305) 341-3980
Contact us via email
Mail us at:
13727 SW 152nd Street
PMB 277
Miami, Florida 33177-1106

In each case, we will require that you provide us with a valid security password.

If you have triggered your alarm by mistake, enter your code to disarm the system. Our central station should be contacting you to verify/cancel the alarm. Please give the operator your passcode when requested. If you do not receive a call within 60 seconds or if you have activated a “Panic”” alarm, please contact our central station at (305) 238-0800 and request to cancel the police immediately! A password will be required under all circumstances!

It is our standard procedure to not verify panic alarms. You will need to contact us to cancel a panic alarm.

With Napco Systems (which is what most of our customers have), triggering your system causes a memory mode to lock on a display at the alarm keypad. This display helps you to identify the zone that caused the alarm condition. To reset this display, simply press the “reset key” or “9” on older systems. Your keypad should once again show the “System Ready” condition and it should be ready to re-arm. For other than Napco systems, please contact our service department.

“3” (with three flashing lights) or “Comm Fail” display on the keypad means failure to communicate. Your alarm system is having trouble contacting our central station. Some of the common causes may be any of the following:

• Disconnected or cut telephone line
• Failed alarm digital communicator
• Interrupted telephone company provider service

The first thing you need to do is test your alarm with our central station. Once a successful test is completed the “3” or “Comm Fail” should disappear. If the display remains, call our service department at (305) 253-5162, and a service call may be required to solve the problem.

You may contact our support department during our normal business hours, and we will be happy to enter the codes for you. You may also download your user manual any time from the online user manuals and add the codes yourself.

Stay = Normal exit doors are armed with exit and entry delays removed and motion detectors being bypassed or excluded from the protected system.

Away = Normal exit doors are set with exit and entry delays working and motion detectors are active.

At Maximum Security, our normal hours of operation are Monday through Friday 8:00am to 4:00pm. If you require emergency service after these hours, please call (305) 253-5162 and follow the instructions. Emergency service is provided to our active customers only.

For monitoring issues you may always reach our 24 hour central station at (305) 238-0800

User Manuals